Senior Operations Analyst

Closing Date: Friday 19 July 2024

Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 days per week in the office.

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to ‘give back’

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

You and Your Team:

As a Senior Operations Analyst you will be reporting to the Customer Operations Strategy Manager. You’ll  be providing analytical, technical, strategic, and management support across all teams within Customer Operations across all of our product ranges.

You’ll have responsibility for providing insight, performance reporting, forecasting, and ensuring best practice in all projects and programmes within critical commercial end-to-end processes and solutions.  As a key support function within the team you’ll assist with day-to-day team management, delegation of tasks, and colleague direction.

In your day-to-day role, as a Senior Operations Analyst you will:

• Manage stakeholder engagements and expectations in line with team objectives, project scope, and priorities, influencing them through dynamic utilisation of presentations, applied research, and business reports
• Able to blend analytical, execution and tactical requirements and demands and pivot at short notice
• Accountable for workstreams and deliverables ensuring best practice solutions are delivered and that all deployed reporting, insight and forecasting models are adequately documented with appropriate controls, governance, and risks recorded
• Implement best practice coding solutions that adhere to stakeholder problem statements
• Be a key contact in all aspects of project work at all levels

What will make you stand out?

• A practical knowledge of coding is essential.  It’s also important to demonstrate a logical approach to problem solving and generating workable solutions
• Using your strong numerical reasoning you’ll apply relevant mathematical and statistical methods to problems and generate value
• Able to communicate effectively at all levels, pitching oral and written communication at the right level for the audience.  You’ll make valuable contributions and ensure your voice is heard at all levels including at ExCo level
• A true collaborator, you’ll thrive in an open and dynamic environment where value is placed on great team work
• A self-starter, you’ll be flexible in the work you undertake and be able to take an idea from concept to delivery and to measure the results

The interview process:

• A short telephone call with the talent Acquisitions Partner for the role
• Up to an hour and a half interview with the hiring team – Competency based interview and possibly a technical assessment

Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

Why work for us?

Back in 1880, our founder, JK Waddilove started to provide factory workers in Bradford, with essentials, when others wouldn’t, like coal and clothing.
Times have changed since then, society has moved on, and our market and customer needs have evolved. What has not changed though, is our long-established desire to help put people on a path to a better everyday life.
Today we have stayed true to our purpose, just as we’ve always done, in our communities, for our customers, in an evolving and changing world.
It’s why we are here, it’s how we will stay, and as Vanquis Banking Group, we can look to the future, and look back at our past with pride.

At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.

We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our ‘Save as you Earn’ and 'Buy as you Earn' schemes.

We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, its our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at talent.acquisition@vanquisbankinggroup.com