Insights and Reporting Analyst



This job posting expired and applications are no longer accepted.
Virgin Media/O2
Published
12.12.2023
Location
Manchester, Reading, United Kingdom
Job Type
Hybrid Working Opportunity
TELECOMMUTE

We have an opportunity for an Insights Analyst to join our team. This role sits within a Field Insight team of 9 that supports an area of ~2000 people.

You'll focus on the support for Field technicians in hitting their core KPIs and delivering a great experience for our customers. You will use data to understand performance across install and fault visits and work with the relevant senior stakeholders and regional managers to drive improvements.

You'll be able to use Netezza SQL / GCP to power our day-to-day understanding of Field Performance in order to provide senior stakeholders with clear insight and recommendations. You'll look for opportunities to improve processes across the end-to-end install and fault journeys.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Proficient in SQL coding
  • Be able to analyse data and work closely with stakeholders
  • Experienced in using Excel at an advanced level
  • Be able to tell a story with a data set
  • Be confident to push back on data requests if they do not provide value
The other stuff we are looking for

We'd also love you to bring;

  • Proven ability to communicate effectively (verbally and written) with audiences at all levels
  • Experience of developing and presenting analysis used to inform financial/business decisions
  • "Looker" and "GCP" experience is preferable
What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a two stage interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.

 

We are proud supporters of Women in Data®.  Connect, engage and belong to the largest free female data community in the UK – visit: www.womenindata.co.uk to join our community.

 

APPLY HERE: Insights and Reporting Analyst

 

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