Name: Philippa Milner-Jones, Head of Customer Modelling – Retail Credit Risk
Title: Journey at LBG so far
Since joining LBG in 2010, I have held a number of leadership roles in Retail Risk modelling, focussed on generating competitive advantage through the use of advanced analytics and making the best lending and fraud decisions for our customers. I have also been responsible for leading the development of models to ensure we hold adequate and compliant capital and impairment provisions.
With a degree in Mathematics and having trained as an Actuary, I now have 20 years’ experience in Financial Services, including the Life and Pensions sector and Retail Risk. I built, established and ran the Barclays Retail Decision Science team before joining LBG.
I have always understood the power of data and how important data integrity, timeliness and limitations are to any analysis you may be undertaking. Even with the best tools and models in the industry, low quality data can lead to meaningless insights and poor outcomes.
I’m hugely passionate about people, their development and their career aspirations. I firmly believe that cultivating and nurturing a diverse team is hugely important, whether that be ensuring gender parity or simply diversity of thought. I’ve been heavily involved in LBG’s Inclusion and Diversity programme since joining the bank and am convinced that attracting a diverse workforce starts by acknowledging the influences we had from a very early age, then making decisions to counteract any negative impact of them.
For example, Code Club was an initiative set up in my team which provides coding experience to primary school children and promotes the idea that maths and coding can be a path for everyone and anyone. As a mum of two, I have seen first-hand how easy it for children to develop fixed mind-sets (particularly when it comes to maths) and if we don’t tackle this early on, we’ll always be fighting for gender parity in the board room.
Philippa will share an overview of her career at LBG, covering how her role has changed, the direction LBG is taking, and what she is looking forward to and excited about in the future. She will outline how she has generated competitive advantage in her roles by using advanced analytics to ensure LBG make the best decisions for customers.