UX/UI Designer

Location: Norwich, Bradford, Chatham or Petersfield

We are happy for you to be based in any of our offices above but please note that occasional travel will be required to our other offices

Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to ‘give back’, LinkedIn Learning for all

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

You and Your Team:

As a UX/UI Designer, you will be reporting to the Head of Creative Design. As a UX/UI Designer you’ll play a critical role in creating beautiful, intuitive, engaging, and effective user experiences across all of our customer touch points.

You’ll work closely with cross-functional teams to understand their needs and translate them into compelling design solutions for the Vanquis and Snoop brands – aligning design solutions with our purpose, and desired customer and business outcomes.

Working alongside our senior UX designers and the Creative lead, you’ll be expected to produce design solutions that resonate with our target audience,

You’ll have a heavy focus on visual design, but also be expected to support the business with UX Research and Analysis, Design Execution and Validation, Interaction Design creating mock-ups, prototypes and ultimately pixel perfect designs that bring the customer journeys to life.

In your day-to-day role, as a UX/UI Designer you will:

Digital Design Execution and Validation

• You’ll work as part of a delivery-focussed team of designers on the development of Snoop and VBG digital experiences.
• App/Web Wireframing and Prototyping: Create wireframes, mock-ups, and interactive prototypes to communicate design ideas and concepts. You’ll use rapid prototyping to test the usability of your designs and interactions. You’ll iterate quickly, and advocate for great design.
• Information Architecture: Organize and structure content and functionality to support user navigation and understanding.
• Interaction Design: Design interactive elements and ensure seamless user interactions within the product.
• You’ll understand our customers - working with our Customer Experience team and our customers directly, you’ll grow our understanding of who our customers are and what they need – ensure the UX of our products is where it needs to be, and our comms and marketing resonate with our audience types.
• Accessibility: Ensure designs are accessible to users with various disabilities by adhering to accessibility standards and best practices.
• You’ll have an eye for detail, design consistency, and care about pixel perfection.

Brand Identity and Visual Design:

• You’ll work with the Senior UX and Creative lead to shape and maintain Snoop and VBG’s internal and external design language to ensure consistency and coherence across all design assets and communications.
• Apply visual design principles to create aesthetically pleasing and functional interfaces.
• You’ve have an interest in developing broader graphic design skills to help experience across broader customer touchpoints and just digital (e.g. social assets, print, packaging and physical spaces).
• Collaborate with marketing, product, and UX/UI teams to develop design solutions that drive engagement and achieve business objectives.

Creative delivery:

• Work within the cross functional app team to design experiences that utilise native and common design patterns to effectively deliver customer and business outcomes.
• Attend app and web sprint ceremonies and iterate designs based on customer and technical feedback.
• Develop pixel perfect design artefacts to support the app and web development process – providing prototypes and detailed design specs to test, validate, communicate and aid the development of sprint deliverables).

Creative Strategy and Innovation:

• Take part in brainstorming sessions and concept ideation workshops to generate fresh and impactful design concepts.

What will make you stand out?

• At least 2 years experience in digital /product agency environments, with a good portfolio showcasing your creative vision, design and delivery expertise.
• Strong graphic design skills – visual design principles, typography, layout, colour theory, and other aspects of design.
• Experience of Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Experience working within digital user experience design team – using tools that support the iterative design process such as Sketch, Figma, Invision, Zeplin and Miro.
• Good knowledge of web and mobile application design systems.
• Experience of creating user journey maps, wireframes, and clickable protoypes.
• Experience of testing everything from concepts to fully realised on-device designs to derive insights about our customers.
• Meticulous attention to detail.
• Animation experience would be a bonus (After Effect / Lottie).
• Strong communication, presentation, and interpersonal skills, with the ability to strongly articulate your ideas.
• Proven ability to Interact directly with customers and conduct customer research.
• Proven ability of working collaboratively across teams, suppliers and stakeholders to get things done.
• Experience working in a cross-functional team and develop designs in an iterative and feedback dependent environment.
• Experience designing and working with design systems for both mobile and web application (UX and UI)

The interview process:

• Up to 30minute telephone call with a member of the Talent Acquisition team
• Up to 1 hour competency based interview with the hiring team
• Final interview with Senior Manager of the team, up to 1 hour

Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

Why work for us?

We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities.

At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.

We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our 'Buy as you Earn' schemes.

We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at Talent.Acquisition@vanquis.com

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