Technical Account Manager
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team:
Our team provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.
About the Role:
You will to contribute to the growth of the world leader in bank transaction filtering solutions for financial institutions. Developing your skills you will provide customer support for our solutions and software.
Responsibilities
- Investigating customer requests by analyzing and replicating scenarios
- Facilitating analysis by development teams.
- Interacting with the various software teams (Product Manager, Expert, Product Delivery Manager).
- Analyzing and reproduce customer cases, contributing your technical expertise.
- Ensuring customer satisfaction and compliance with SLAs (Service Level Agreements).Ensure customer satisfaction and compliance with SLAs (Service Level Agreements).
- Managing crises by providing clear and precise statuses.
Requirements
- have a higher education qualification (engineering or university), and initial experience in a similar position.
- Be familiar with databases (Oracle, DB2, SQL)
- Experience of Unix (AIX, Solaris) and MQSeries environments
- Have knowledge of application servers (TomCat, WebSphere, WebLogic) would be ideal
- Have fluent spoken and written English required (contact with customers across Europe)
- Demonstrate a culture of customer satisfaction, and a curiosity to learn about our in-house software and solutions.
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .
We are proud supporters of Women in Data®. Connect, engage and belong to the largest free female data community in the UK – visit: www.womenindata.co.uk to join our community.