Service Delivery Manager – FTC

Please be aware this is a 18 months FTC contract.

Location: Bradford, Chatham or Petersfield

We are happy for you to be based in Bradford, Chatham or Petersfield but please note that occasional travel will be required to our other offices

Working Pattern: Our working style is hybrid and you will be in the office 2 days per week in one of our offices.

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to ‘give back’, LinkedIn Learning for all

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

You and Your Team:

As a Service Delivery Manager, you will be reporting to the Service Delivery Lead. You’ll be Responsible for the management of excellent long-term client relationships, acting as the bridge between the customer, our suppliers and operational delivery teams.

In your day-to-day role, as a Service Delivery Manager you will:

• Apply logical thinking, gathering and analysing information to formulate both short term day-to-day and longer term service delivery plans, to identify and analyse options and assess feasibility and operational impacts.
• Build, develop and maintain successful, long term relationships with stakeholders.
• Understand and identify business challenges and develop strategies and solutions to deliver added value to the business.
• Act as an escalation point within the business for customers.
• Own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities.
• Ensure work is delivered in line with SLAs and agreed targets
• Responsible for managing costs within budget parameters
• Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are not breached
• Develop continuous service improvement plans to drive cost reduction activities and eliminate waste.
• Identify problem areas, create and deliver solutions to enhance the quality of service and implement preventative measures for the future
• Ensure business policy and processes reflect current practices and are adhered to
• Provides operational and specialist insight to drive continuous improvement
• Identify risks and provide proposals for potential solutions, balancing risk with business needs
• Increase the number of suppliers, internal stakeholders and services that are covered by UC/SLA agreements

What will make you stand out?

• Previous experience as a Service Delivery Manager who has worked within the a financial or large scale enterprise environment
• Strong communication skills and the ability to communicate with people at all levels in an organisation
• Ability to influence and challenge constructively, particularly at Head of Function level
• Ability to lead, coach and mentor a team
• Able to delegate responsibility
• Able to work under own initiative, with minimal supervision
• Rigorous attention to detail
• Strong ITIL knowledge or experience
• Understanding of technical principals
• Strong relationship management

Desirable

• Understand the requirements of an FCA regulated business
• Technical knowledge
• Supplier Management
• Stakeholder Management

The interview process:

• Up to 30minute telephone call with a member of the Talent Acquisition team
• Up to 30 minute informal interview with the hiring team.
• Up to 1 hour formal interview with hiring team.

Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: The expectation for this role is that it is a full time, 5 day a week role however we will consider those who want to a condensed working role and will try accommodate this.

Why work for us?

We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities.

At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.

We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our ‘Save as you Earn’ and 'Buy as you Earn' schemes.

We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at Talent.Acquisition@vanquis.com

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