Senior Insight Analyst

Closing Date: Friday 29 November 2024

Location: London

We are happy for you to be based in London but please note that occasional travel will be required to our other offices

Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 2 days per week in one of our offices

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

You and Your Team:

As a Senior Analyst in the Unsecured Lending team, you will report to the Manager – Customer Analytics. You will have the opportunity to promote engagement with Vanquis’s customers by developing strategies to provide offers and products which deliver value to our customers. Our focus is on delivering excellent customer experiences and outcomes that we are proud of through analytics and insights.

In your day-to-day role, as a Senior Analyst, Existing Customer Management you will:

• Responsible for the development and delivery of analytical work to support the ongoing management of Customer Engagement campaigns.
• Responsible for following established guidelines and identifying and resolving problems using independence of thought.
• Analyse and make recommendations that help inform the development of policy, campaigns and strategies.
• Investigate data, find trends, forecast performance and provide insightful recommendations.
• Provide insight/set expectations through targeted analysis, forecasting and development of regular MI.
• Accountable (solely or with others) for regular reporting or process administration as owner.
• Identify opportunities for process efficiencies and contribute to work flow/process change redesign, forming a good understanding of the specific product or process.
• Support the development of analysts within the wider team.
• Peer-review analysis of other team members.
• Understand Customer impact of role

What will make you stand out?

• Minimum of 2 years’ relevant experience in analytical role.
• Clear, logical and analytical approach to problem solving.
• Attention to detail / accuracy focussed.
• Proficient in SAS/SQL with practical experience in a commercial environment.
• Database extraction and reporting experience.
• Experienced in all standard Microsoft Office applications.
• Excellent oral and written communication skills.
• Ability to generate innovative ideas for new and existing products, as well as gauge their viability and value.

Desirable:

• Knowledge of other relevant programming/analytical tools such as R, Python, Hadoop, Tableau.
• Experience in analytics related to customer value management, including marketing and/or credit risk

The interview process:

• Up to 30minute telephone call with a member of the Talent Acquisition team
• Up to 1 hour virtual teams interview with the hiring manager
• Final interview with hiring team

Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: 

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

Why work for us?

We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities.

At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.

We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our 'Buy as you Earn' schemes.

We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

We are proud supporters of Women in Data®.  Connect, engage and belong to the largest free female data community in the UK – visit: www.womenindata.co.uk to join our community.

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