Senior Director – Customer and Digital Data & Analytics

Why join us?

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.  We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

You will be joining Capgemini Invent as part of our Analytics and AI practice, and within this team you’ll be leading our frog Data team. Frog Data is the home of our Customer, Marketing and Digital analytics capability. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

What you will be doing

As a Customer and Digital Data and Analytics Senior Director, you will be a key leader in our Analytics and AI consulting practice. You will lead a large team of consultants, embedded in our leading design consultancy frog, to drive customer experience transformation through data enabled innovation.

You will leverage your deep expertise as a data and AI leader in areas such as customer insight, digital customer journey optimisation, and marketing and campaign effectiveness to sell and deliver high-impact solutions for our clients across various industries.

You will also be responsible for leading and growing our high-performing Customer & Digital Analytics team as part of our Analytics and AI practice, nurturing top talent, and developing strong client relationships.

An overview of the role

We’re looking for a Senior Data and AI leader to join our Analytics and AI practice and lead the development of our Customer & Digital Analytics team. This is an established team of 50+ Consultants. Your role will be to lead, inspire, grow, and manage this high performing team including the following responsibilities:

• You will sell and deliver complex and innovative Analytics and AI projects for our clients, ensuring high quality and timely delivery.
• You will be accountable for the scope, budget, and resources of the projects, as well as the expectations and satisfaction of the clients.
• You will identify and pursue new business opportunities, developing proposals and leading pitches for Analytics and AI solutions.
• You will collaborate with other senior leaders and experts across Capgemini Invent, as well as with external partners and vendors, to create and implement cutting-edge Analytics and AI solutions.
• You will contribute to the thought leadership and innovation agenda of the Analytics and AI practice, sharing your insights and best practices with internal and external audiences.

You’ll be working in a range of sectors, including among others retail, consumer goods, public sector, utilities, telco, financial services, and life sciences.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

What we look for

A good fit for this role will bring many of the skills, experience and attributes below

• You are a data professional who is leading the industry revolution through AI and innovation, with a passion for solving complex business problems with data and AI.
• You significant experience in Analytics and AI management consulting, with a proven track record of delivering successful customer experience transformation projects.
• You have specific experience and expertise in Product Enablement and Innovation, using data and AI to drive customer value and business outcomes.
• You have specific experience and expertise in Customer Insight, Digital Customer Journey Optimization, and Marketing and Campaign Effectiveness, using data and AI to enhance brand and marketing performance.
• You have experience in leading and building high-performing Analytics & AI teams and nurturing top talent in a complex Consulting or Agency based industry.

• You have cross-sector Data and AI experience, with exposure to multiple industries such as Energy Transition and Utilities, Life Sciences, Financial Services, or Consumer Products and Retail.
• A master's degree or higher in a relevant field, such as Computer Science, Engineering, Mathematics, Statistics, or Business.
• Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions
• Business development – utilising a combination of the organisation’s broader pre-existing relationships, company relationships and your own network, you’ll be generating £3m of consulting revenues.

We recognise that every individual brings a unique set of skills and experiences to the table. While we have outlined some specific skills we are looking for, we understand that a candidate may not possess all of them. If you have some of the skills listed or possess related experience, we encourage you to apply. We believe in fostering a diverse and inclusive workplace, and your unique perspective could be exactly what we need.

It would be a bonus if you had

• A strong network and reputation in the Analytics and AI industry, with involvement in industry events, publications, or associations.
• Experience that spans across consulting, agency, and client-side roles
• A professional certification or accreditations in Analytics, AI, or related fields, such as AWS, Azure, Google Cloud, SAS, or Tableau.

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