Senior Data Analyst

Working within the Customer Data department, the Senior Data Analyst will support the delivery of existing and new initiatives across the customer operations area. There are positions open in the following areas:

• Operations MI: We deliver key reports to the operational areas that both measure their day-to-day and high level KPIs tracking everything from answer rate and agent incentive, to policy sales and retention metrics
• Contact MI: We are primarily interested in the customer contact journey, whether speaking to agents directly, or self-serving online, we drive performance and change through these systems to help personalise customers journeys to their individual needs, whilst optimising operational costs
• Furthermore, we scrutinise the performance of existing journeys at a high level, analysing data to find inefficiencies in channels & journeys

Key Responsibilities:

• Cooperate with management and business stakeholders, presenting analysis and insight
• Highlight opportunities for improvement in customer journeys, identifying trends and forecasts to exploit for operations and customer benefit
• Think creatively and identify ways to improve reporting, including better ways to present data
• Maintain alignment with best practice use on analysis software such as Big Query, Looker and SAS
• Manage workload of team, prioritising requests and ensuring that the team provides accurate analysis in a timely manner
• This role involves line management, and the successful candidate will be required to work with the team manager in developing individuals, providing regular feedback, as well as setting clear goals and objectives within the team
• Seek alternate data sources to inform the customer and contact strategy

Desired Experience:

• Ability to analyse data and provide operational and strategic insight
• Experience of providing data and analysis in a user friendly manner
• Experience with managing or mentoring others, and supporting team members to improve their analytical skillsets and traits
• Strong organisational skills to help manage workloads and prioritise tasks from a variety of stakeholders
• Good communicator with excellent written and verbal communication skills
• Experience with presenting information and communicating with stakeholders at all levels
• Excellent attention to detail
• Pro-active & collaborative in approach to work
• Ability to work independently as well as able to feed into wider team work

Key attributes:

• Organise workloads appropriately in line with department & business priorities
• Ability to align data requirements to necessary outputs
• Align day to day changes to overarching customer & contact strategy
• Understand the business impact of data processes and insights
• Escalate concerns and challenges clearly
• Adopt an attitude of continuous improvement

Please note - we may close this vacancy early if we receive lots of applications or business priorities change

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.