Senior Analyst – Data Insights & MI

Closing Date: Friday 26 January 2024

About Us :

Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders.

Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange with around 1.6 million customers and plays the same role in people’s lives today, as it did when it was founded.

Vanquis Banking Group is a unified group made up of two brands: Vanquis (cards and loans) and Moneybarn (vehicle finance). While they offer different products and services, they share the common purpose and customer-centric values at the heart of our group. We understand our customers are real people with varied life experiences, so everything we do from our products to our customer experience is designed with this in mind.

You and your Team:

The Data and Analytics team operates as a centre of excellence providing a consolidated and specialist analytics capability to the Bank, focusing on customer experiences and outcomes.

Data and Analytics is responsible for providing business insights that drive better customer decisions and commercial results, model development, statistical analysis, data innovation, and credit bureau expertise within Vanquis Bank. Data and Analytics collaborates across the Provident Financial Group to share best practises across the shared services they offer.

Reporting directly to Manager in Data and Analytics (Ops & Digital), a Senior Analyst is an important role in the team, responsible for:

• Following established guidelines and identifying and resolving problems. Using independence of thought whilst referring more complex problems to a Lead Analyst or Manager.
• Providing analysis and making recommendations that help inform the running of day to day operational management.
• Contributing to workflow or process changes and redesign, forming a strong understanding of a specific product or process.
• Devising and delivering complex analytical/data driven projects.
• Investigating data, finding trends, forecasting performance, and providing insightful recommendations.
• Supporting the Lead Analyst with delegated responsibilities whilst on leave.
• Presenting in monthly data and analytical forums to showcase interesting pieces of analysis.
• Analysing data and providing insights and recommendations that drive better customer decisions and commercial results.

In your day-to-day role, as a Senior Insight Analyst you will:

• Responsible for following established guidelines and identifying and resolving problems using independence of thought.
• Analyse and make recommendations that help inform the development of policy, scorecards, and strategies.
• Investigate data, find trends, forecast performance, and provide insightful recommendations.
• Provide insight/set expectations through targeted analysis, forecasting, and development of regular MI.
• Accountable (solely or with others) for regular reporting or process administration as owner.
• Identify opportunities for process efficiencies and contribute to workflow/process change redesign, forming a good understanding of the specific product or process.
• Support the development of analysts within the wider team.
• Peer-review analysis of other team members.
• Understand customer impact of role.
• Adhere to First Line Controls and ensure they embedded in your daily tasks.

What you will bring to the team:

Essential:

• Minimum 2 years relevant experience in personal/retail financial services
• Proficient in SAS/SQL with practical experience in a commercial environment.
• Database extraction and reporting experience.
• Knowledge of Finance terminology and Banking P&L
• Clear, logical, and analytical approach to problem solving.
• Attention to detail and accuracy focused.
• Excellent oral and written communication skills.
• Practical knowledge of coding/programming.
• Competent in all standard Microsoft Office applications.
• Awareness of relevant financial services legislation and regulation.
• Good regulatory knowledge and awareness, including business implications.
• Good risk management including identifying risks or detriment that could impact our customers, and appropriately raising these within department.
• Knowledge of relevant financial services legislation and regulation.
• Knowledge of data compliance regulations and principles, e.g. GDPR, POR, PRAAD.
• Experience of creating customer and commercial insights from source data, utilizing visualisation tools to best present these insights.
• Expert knowledge of Excel and able to demonstrate proficiency with formulae & VB Macros

Desirable:

• Knowledge of Credit Decisioning systems (e.g. FICO Originations Manager, Experian Power Curve, Transact, Triad/Blaze).
• Understanding of customer journeys and decision waterfalls.
• Understanding of the mechanics of a credit card with respect to payments and usage of the product.
• Experience of collections and strategy optimisation through business rules engine.
• Knowledge of third-party affiliates and aggregators (ClearScore, MoneySuperMarket, HD).
• Process improvement and streamlining experience.
• Knowledge of Credit Risk with respect to Credit Cards or Loans.
• Knowledge of Contact Centre Operations and Collections Processes.
• Knowledge of Customer Journey and Customer Engagement.
• Knowledge of Credit Reference Agency data, scores and characteristics.

Why Vanquis?

Vanquis was established in 2003, offering a credit card designed to help customers improve their credit score. In 2016, Vanquis introduced personal loans to give customers additional opportunities on their credit-building journeys. Vanquis brings together our lengthy history in the financial sector with modern money management through its online and app-based accounts.

Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today.

On top of all this, we will give you a package including:

• Competitive salary
• Discretionary annual bonus
• Hybrid working considered
• Up to 30 days holidays in addition to bank holidays
• Pension Scheme with matched company contributions up to 5%
• Private Medical Insurance
• Extensive opportunities for personal and career development
• Opportunity to grow, develop and learn
• Colleague Perks at Work discount platform
• Season ticket loan
• 1 paid day to ‘give back’ to local communities or chosen charity

We strive to constantly improve the way we look after our people and have created an environment where everyone feels valued and can be themselves. We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.

We’re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

We want to attract and retain the best people. So, we make sure that, if people need it, they’re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We’ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.