Security Support Manager

We have an exciting opportunity for an established Security Support Manager to join an established function where you’ll have the opportunity to help shape and mould the future of the team.

The Opportunity

The role is part of the Security Engineering department within Enterprise Information Security. EIS is responsible for providing security services to the wider EDF UK group. Engineering is a team of approx. 30 security engineering professionals responsible for securing our cloud environments, data centres, and EDF offices across the country.

At EDF UK, we are on a mission to help Britain achieve Net Zero by championing trust and confidence in our brand, ensuring the safety of nuclear power, maintaining the availability of critical systems, and safeguarding our customers' data and sensitive nuclear information. Join our diverse Cybersecurity team, where you will play a pivotal role in driving operational excellence and promoting a secure environment.

Pay, Benefits, and Culture

In addition to a starting salary from £62,000, the potential to earn a 5% bonus and 28 days of annual leave plus bank holidays, we offer a market-leading pension scheme and a host of flexible benefits to support you in all aspects of life. From electric vehicle leasing to enhanced parental leave, health insurance, and exclusive discounts, your rewards package is designed to cater to your unique needs.

Embrace flexible working with the option to work from home, complemented by a suite of IT equipment for remote productivity. Our team is based in our Gloucester office, and you’ll be expected to visit the office once or twice a month for essential meetings, the rest of the time, your work environment is your choice.

At EDF, everyone is welcome. We are committed to creating an inclusive and diverse environment where everyone's voice is heard, and you can be yourself. Striving for equality, diversity, and inclusion, we encourage applicants from all walks of life, aiming for an equal gender balance, representation from minority ethnic backgrounds, LGBTQ+, individuals with disabilities, and those supporting social mobility. As a disability-confident employer, we will make necessary adjustments to support your application and ensure you thrive in your role.

What You’ll be doing:

• You will manage a team of security support engineers and focus on developing how our security support services are run. You will be able to directly shape the way in which the team operates and develops.
• Assist in supporting our customers that consume our security services and ensure any issues or Requests or Incidents are being handled accordingly.
• Implement security assurance standards to govern how our services our supported.
• Work with our service delivery teams to develop and implement our security support capabilities and service offerings, we’ll need you to help refine our SLAs that we offer to our customers.
• Establishing new KPIs that we will be using to measure our team’s performance
• Help us transform from an internal security team to an internal security service provider.
• Work closely with colleagues from the wider team to produce an asset lifecycle program to ensure all our security control environment remains fully supported.
• Ensure the team operate an effective monitoring and capacity management capability.
• Working with our wider security community, perform security posture management to validate our security control landscape, and ensure remedial actions are taken appropriately.
• Help shape and then test our security controls and contribute towards improving our overall posture.
• Establish development and training plans for the engineers.

What You Bring:

• Proven background in managing a technical security team in large complex regulated enterprises.
• Good understanding of enterprise security engineering controls
• Previous experience in managing engineers responsible for maintaining technical platforms or direct experience in doing so.
• Previous experience in managing engineers responsible for providing support services or direct experience in doing so.
• Any experience of either next generation firewalls, SASE products and vulnerability management tooling would be beneficial.
• Strong influencing and persuasion skills, building trust-based relationships.
• Clear and concise communication skills with senior leadership.
• Experience in producing reporting & collating KPI data to an executive audience.
• Passion for cybersecurity and leading high-performing teams.
• Experience using ITSM Platforms or Project Management Toolsets
• Stakeholder management, and great customer facing skills.
• Ability to work autonomously with minimum supervision and to integrate well within a team.

This role will require the candidate to undergo SC security vetting, therefore you will need to have held a British Citizenship or Nationality for the past 5 years.

Success is personal. It’s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero, together.