Optimisation Analysis Manager
About The Job
To provide Value Optimisation and wider business stakeholders with detailed insight, statistical analyses through management information and ad hoc reporting; using exploratory and data manipulation techniques.
Spanning all points in the customer policy cycle (New Business, Mid Term and Renewals), the successful candidate will aim to build upon the existing reporting while leading the development of new insight to support tactical and strategic Customer change through AB testing analysis. Working closely with stakeholders of Product, Customer Engagement, Digital Channels and operational areas; feeding results of tests and optimisation across customer journeys is paramount to progress and achieve the Customer Strategy.
Leading and developing a team of analysts is integral to the role, ensuring that the team and department is set up for longer term success.
Value Optimisation
Following the Operations TOM changes applied in 2021, Value Optimisation was formed. This centralises functions of the Operations such as Work Force Management (WFM) & Planning; MI; Analysis and optimisation of existing process and technologies.
Serving all business areas but with a keen focus on Customer Operations, the key priorities are ensuring that the strategy is being met, creating effective value centres while providing slick service in managing the customer demands.
Main Duties
- Understand the Customer Strategy as well as the tactical levers available to manage each business area – Customer Loyalty, New business acceptance, Digital journeys etc
- Assist the Value Optimisation Function and wider business in the interpretation of any results of appropriate analysis, seeking all opportunities for optimisation
- Provide and initiate detailed analysis with a view to recommending improvements to existing relevant departmental procedures/processes
- Produce and maintain regular monthly reports to be viewed and discussed by senior management
- Provide detailed analysis in response to ad-hoc requests from various departments across the business
- Support the Customer Data Lead in building a culture of analysis across the Value Optimisation department, not just reporting and MI output
- Provide a framework for data governance in the Analysis team, working with the wider Data teams, following the introduction of new processes/procedures
- Responsible for analysis and contact distribution models
- Lead and manage the analyst team, developing individuals but also the business capability for improved analysis
- Provide regular feedback to the team members, clearly demonstrating the teams impact versus business goals while keeping motivation high
- Set clear goals for the team members and delegate jobs according to skill level and provide necessary assistance to aid development
Skills Required
- Strong numerical skills (preferably with a degree in maths or statistics)
- Computer programming skills (knowledge of SAS and SQL)
- Enthusiasm and flexibility are essential
- Desire to seek opportunity
- Excellent verbal and written skills for communicating analysis output
- Excellent time management skills
- Self motivated with a desire to succeed
- Ability to work unsupervised and as part of a team
- Ability to lead and manage teams
- Ability to make responsible and effective decisions
- Be able to meet targets and manage competing priorities
- Additional Technical Skills:
- Statistical Analyses and Statistical Reporting
- Estimation, Non parametric statistics, Hypothesis Testing
- Operations Research
- Forecast Modelling, Time Series Analysis, Regression analysis, Scheduling and Sequencing
- Decision Analysis
- Optimization
- Data mining, Data Analysis, Statistical Modelling
- Segmentation, Profiling
- Business and Risk Strategy
- Project Management
Interview Process
One stage interview with a seen question
Salary, Benefits, and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
We are proud supporters of Women in Data®. Connect, engage and belong to the largest free female data community in the UK – visit: www.womenindata.co.uk to join our community.