Operations manager – Digital, Data and Technology

Policing London is a hugely complex challenge that evolves every day. To make sure the Met is up to the task, we need the right IT and systems across our organisation.

As a DDaT operations manager, you will help to enable us to do our best for the London area. Join us and play your part in making London the safest capital in the world and delivering ‘More Trust, Less Crime and High Standards’.

As a member of the Met, you will also enjoy great benefits including annual leave, civil service pension arrangements, maternity/paternity support, as well as being part of a continuous leaning culture.

Digital, Data and Technology (DDaT)

DDaT provides the Met with information and communications technology (ICT) and digital and data services to help frontline officers and staff do their jobs more efficiently, keeping up to speed with developments in technology and make recommendations for new equipment and systems that will help modernise policing.

The Commissioner and Management Board have determined that the Met will be a data driven organisation. This means treating our data in the same way we treat our people, methods, and technology, as a strategic asset.

The Data Office is the single place of accountability across the Met that:

• owns and drives the data compliance and analytics agenda
• brings together the accountabilities that are currently dispersed across the Met business areas
• consolidates and further develops existing Met data and insight services
• enables data sharing and collaboration to serve the public and external partners

DDaT is committed to creating an inclusive working environment. We support hybrid working, and the hiring manager will be happy to discuss arrangements for this role.

Job purpose

To assist in establishing and maintaining a successful DDaT operations model. This area has had significant growth in terms of responsibility and thus requires the resource to plan, manage and drive activity across all of our operations in DDaT.

Key role responsibilities

Our DDaT Operations model requires strong and well-established processes, and the role holder will be critical to help establish these where there is a business need – and to maintain them once they are in place.

This includes risk management, budget and financial management, policy, workforce planning, resource planning, tasking and coordination, professional standards, business continuity planning, audit tracking, and supporting business planning in line with our pending digital and data strategy.

You will also be required to do the following:

• be confident in engaging with stakeholders to embed successful processes for an established business operations model in various areas as outlined above
• feel confident in taking part in a review of our current ‘as is’ model, identifying areas for improvement and make recommendations for change
• work closely with the Senior/DDaT operations lead to support the necessary business change
• help establish the process of how we manage our internal performance and track progress against milestones
• feel confident in communicating effectively with wider DDaT as to any changes being made

Additional information

Vetting clearance level

For this role the vetting clearance is Force Clearance Level, Recruitment Vetting (RV), and National Security Vetting (NSV) Level, Counter Terrorism Check (CTC).

Hybrid working

Hybrid Working available in line with the Met Hybrid Working Policy.