Operational Resilience Analyst

Contract Type: Permanent

Location: Bradford or Chatham

Working Pattern: Hybrid—typically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

What We Offer:

• Holidays: 25 days holiday up to 30 days (depending on service)
• Pension: We know it is important to save for the future, that is why we will contribute up to 10%
• Maternity/Paternity: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
• Workations: opportunity to work abroad 20 days a year (approved list of countries) enable you to visit family and friends or extend your trip
• Volunteering: 2 paid days to ‘give back’ to the charity of your choice
• Development: LinkedIn Learning for all
• Finance: Snoop Premium available to all colleagues
• Opportunities to connect: via quarterly socials, in-person and virtual company updates
• Medical: Opportunity to opt in for Private Medical Insurance
• Bonus: Discretionary annual bonus

Are you ready to help shape the future of operational resilience? As an Operational Resilience Analyst at Vanquis, you’ll play a key role in supporting the delivery of our Operational Resilience Framework, ensuring we meet regulatory requirements and maintain smooth operations.

You'll work closely with our Operational Resilience Manager to reduce risks, improve resiliency, and ensure recovery plans are effective across the business. If you're passionate about operational continuity and enjoy collaborating with various teams to make an impact.

As an Operational Resilience Analyst, you will:

• Advising stakeholders on the adoption of VBG’s Operational Resilience framework and methodologies across the Group.
• Supporting the identification and annual review of Vanquis Important Business Services (IBSs) and setting of associated Impact Tolerances (ITols).
• Working with IBS and Critical Business Process Owners to map all Resources (People, Locations, Technology, Data and Third Parties) required to deliver an IBS.
• Maintenance and completion of all Business Impact Analysis (BIA) and Response and Recovery Plans using VBG’s Operational Resilience tool (Fusion).
• Coordinating and delivery of IBS Testing to understand the IBS’s ability to remain within ITol. This will involve interacting with all levels of management and all elements of the Business.
• Working with Resource owners to identify vulnerabilities and agree remediation plans to improve the ability to remain within ITol for assigned IBSs.
• Ensure that business processes, technology and third-party testing confirms that the Groups resilience requirements are being achieved.
• Provide recommendations and approaches toward improving operational resilience, both tactically and strategically.
• Provide guidance and support in Operational Resilience engagements across the business including BIAs, risk assessments, Response and Recovery plan development, training & exercising.

What We’re Looking For:

Essential:

• A strong enthusiasm to work as part of a team and a proactive approach and committed attitude towards continuous learning and development
• An understanding of Operational Resilience or Business Continuity planning
• Analytical thinking with ability to interpret Business Information and use it for sound decision making.
• Excellent communication skills (written and verbal) with the ability to influence, negotiate and constructively challenge.
• Experience in supporting the planning, coordination and delivery of IBS testing.

Desirable:

• Educated to degree level or otherwise suitable experience.
• Experience of using Operational Resilience software tools (Fusion and Everbridge).

Offers are subject to satisfactory background checks, including credit, fraud, and employment references.

Who We Are:

At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life’s opportunities. Established in 1880, we’re now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers.

Vanquis has been named one of the Financial Times UK’s Best Employers 2025, ranking in the top 50 nationwide and seventh in Banking and Financial Services. This recognition is based on independent employee feedback, reflecting our strong workplace culture, career growth opportunities, and commitment to our people. Our dedication to making a real difference for customers and supporting our colleagues remains at the heart of what we do.

We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our ‘Buy as You Earn’ scheme.

We’re about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you’re here to build your career, so we help every colleague with training and development opportunities. Making sure there’s always something new to learn.

Vanquis Bank is an Equal Opportunity Employer

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at careers@vanquis.com

At Vanquis, we’ve been empowering lives since 1880. As a FTSE All Share company and leading specialist bank, we lend responsibly to over 1.69 million UK customers.

We’re just as committed to our colleagues as we are to our customers, offering competitive salaries, comprehensive benefits, and recognition schemes. With pension plans, our ‘Buy as You Earn’ scheme, and ongoing training opportunities, we create a supportive environment where you can grow and thrive.

Bring your authentic self, find your voice, and build your career with us—because at Vanquis, we believe in making the most of life’s opportunities.