Market Intelligence Analyst – Online Safety

Job Description:

Please note that this role will close at 00:01 on Monday 28th August and therefore we advise getting your application in no later than midnight on Sunday 27th August.

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day.  We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

Our culture is clear - we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.

We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.

About the Team

This role sits within Ofcom’s Research and Intelligence (R&I) team. The R&I team is responsible for providing a deep understanding of market developments and the outcomes for consumers and citizens in the markets we regulate. We collect the evidence base that underpins Ofcom's decisions and informs Ofcom’s policy work.

The team includes market researchers, industry analysts and data specialists. R&I has been growing as we build the evidence base for the upcoming Online Safety regime, and we are investing in variety of data sources and combining methodological approaches to build an effective picture of online harms and online safety.

Purpose of the Role

The Market Intelligence Analyst will be involved in the collection and analysis of data from a range of sources – from services themselves as well as from third party datasets - to enhance our understanding of risks and safety practices across platforms. The role’s focus is on using large datasets to generate up-to-date insights about key online sectors, including social media, search engines, gaming, adult sites and more.

The role will involve engagement with partners and stakeholders across the online services industry, third-party data providers and experts. The postholder will also work very closely with Ofcom teams working on online safety including policy colleagues, lawyers, technologists and economists.

Requirements of the Role

• Build deep expertise in the datasets used by Ofcom to generate insights about the online sector, as well as keeping up to date with new and emerging datasets in this field
• Contribute to the analysis of data about online platforms and the associated visualization and communication of insights from this data. Data analysis might require use of tools such as Power BI, Salesforce, Microsoft Excel, Azure Databricks or social listening software
• Design and deliver analytical outputs that generate useful and accurate information to support Ofcom’s Online Safety programme.
• Engage with project teams across Ofcom to effectively communicate the findings from research to relevant colleagues, with a specific focus on working with online safety policy colleagues who manage relationships with regulated platforms and industry bodies
• Draft reports for internal use and external publication
• Conduct project management tasks, including ensuring the timely delivery of work, organising meetings with stakeholders and supporting governance processes at Ofcom

Skills, Knowledge & Experience

Essential

• Skills and experience in analysing large datasets.
• Experience of, or willingness to learn, data analytical and visualisation tools (such as SPSS, Python, R, Power BI, Azure Databricks).
• Good knowledge of the online platform sector.
• Good attention to detail and commitment to ensure work is accurate.
• Strong time management and organisational skills to manage and prioritise a range of work, projects, and ad hoc requests.
• Curiosity and enthusiasm for data analysis and strategic thinking.
• The ability to work well in fluid and rapidly evolving work environments.
• Strong communication skills with the ability to explain complex results and technical issues clearly and concisely in writing and orally to different audiences/stakeholders.
• Strong skills in Microsoft Excel and proficiency in PowerPoint to manage data sets, analyse results and present data.
• Good knowledge of the Online Safety Bill.

Desirable

• Experience in stakeholder management, with demonstrable ability to build and maintain working relationships with a broad range of people, including colleagues across disciplines, industry stakeholders and external experts.
• Prior use of information management tools such as Salesforce.
• Specialist knowledge of a particular type of online service, possibly to include Search services, video-sharing services, gaming services, social media services, adult services or messaging services.
• Experience of using APIs or web scraping to create or query online datasets.
• Knowledge of graph/network analysis for online datasets.

Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly “make communications work for everyone”. Here at Ofcom, our vision is to ensure people are part of an environment when they can truly strive and be themselves, therefore we aim to recruit from the widest pool of candidates possible – irrespective of social background, ethnicity, sexual orientation, gender or disability. We are an organisation that strives to be truly representative of the whole of the UK and our aim is to be an employer of choice for everyone.

We champion flexible working and so wherever possible we support flexible working patterns including job shares.

As a Disability Confident employer, we guarantee to interview disabled applicants who meets the minimum selection criteria of the role as outlined in the job specification, if applicants would like to be considered under this scheme. We pride ourselves on ensuring all candidates are treated fairly throughout the application and selection process including making our process as accessible as possible. You can find more information on the scheme here. https://www.ofcom.org.uk/about-ofcom/jobs/disability-confident-scheme

Should you require any adjustments to be made, please do contact us directly at resourcing@ofcom.org.uk or call 0330 912 1378

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