Lead Change and Implementation Manager
APPLY HERE: Lead Change and Implementation Manager
Salary: £67,126 - £71,795
Working pattern: Flexible working, Full-time, Part-time
Business area: CO - Infected Blood Compensation Authority (IBCA)
Location: Newcastle-upon-Tyne
Job summary
The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body which is being set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.
Are you driven and ready for an exciting opportunity which will make a real impact? This is a challenging and fulfilling role that requires pace, impact, sensitivity, and compassion.
The multidisciplinary teams within IBCA’s Digital Service Directorate are organised around delivering our mission and priorities:
- To create a user-centred, empathetic end-to-end service at the heart of IBCA.
- To provide the means of paying compensation to those eligible.
- To iterate our service through starting small and scaling fast, through a test and learn approach.
We are looking for a Lead Change and Implementation Manager to drive delivery of IBCA’s development as a service organisation, working across digital, data and operational teams to enable the implementation of valuable changes.
This is a great opportunity to join IBCA early and help create and influence the service-focussed delivery culture and build capability.
Opportunities to move to the new Infected Blood Compensation Authority (IBCA)
At the moment all IBCA roles are hosted by Cabinet Office within the Civil Service. However, once IBCA becomes operational, it is anticipated that most of these roles will transfer to IBCA, which is a new Arms Length Body (ALB) separate from the Cabinet Office. Roles that transfer to IBCA from Cabinet Office will maintain the same or substantially the same terms and conditions of employment that are overall no less favourable. It is anticipated that employees who move from Cabinet Office to IBCA will be able to continue to participate in the Civil Service Pension arrangements with no break in their pensionable service. Roles commencing after IBCA has become operational will be with IBCA itself on similar terms and conditions. All successful candidates will receive full details of the terms and conditions of employment for their role with their formal job offer.
Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.
Job description
As Lead Change and Implementation Manager, you will lead and oversee the end-to-end business implementation of multiple digital changes to the IBCA service with significant impact. You will work with multiple teams across digital, data and operations, managing a varied stakeholder environment to achieve a sustainable pace of change.
You will look to continuously adapt and improve best practices to deliver outcomes and lead in an organisation that truly values a test and learn approach.
You will have a good understanding of agile ways of working will be able to influence, coach and mentor across the organisation to achieve the best outcomes.
To be successful, you will need to collaborate effectively in a fast paced, transparent, multi-discipline environment, developing and delivering outcomes that deliver impact.
Main Responsibilities
As Lead Change and Implementation Manager you will:
- Be an experienced business change and implementation professional with in-depth knowledge and experience of a range of change management approaches, the ability to work in partnership, lead and influence across specialisms including digital, data and operations.
- Be accountable for orchestrating the implementation of service changes into operations, optimising the approaches, processes and techniques needed to land outcomes successfully at pace and at scale.
- Lead on change and implementation in a complex and emergent environment, involving multiple teams and senior stakeholders, building momentum and managing multiple competing demands.
- Provide visible and effective leadership, build consensus and mediate between different stakeholders to achieve successful outcomes.
- Communicate with clarity, to build influence and trust at all levels of the organisation, manage stakeholder expectations and facilitate discussions involving high levels of complexity and uncertainty.
- Encourage and enable collaboration with strong communication across teams, dealing with conflict and help build a positive culture across the organisation.
- Optimise change and implementation delivery and orchestrate efforts across teams to maintain and improve the delivery of the service. Act as an escalation point to unblock implementation issues.
Person specification
Essential Criteria
You will have the following skills, knowledge, and experience:
- Experience of leading on change and implementation, successfully landing iterative changes and enhancements in complex operational environments with multiple teams and stakeholders.
- Exemplary leadership skills with the ability to work with specialist digital and operational teams and influence diverse stakeholder groups.
- Have a proactive approach to developing change and implementation capability in the organisation.
- Be role-model to create a culture of innovative, healthy, psychologically safe, sustainable delivery based on testing and learning.
- Lead communications with a wide range of stakeholders, adapting messages to your audience.
- Experience in applying agile principles. Able to inspect and adapt, and encourage learning from both successes and challenges.
Additional information:
A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Changing and Improving
- Leadership
- Communicating and Influencing
- Delivering at Pace
Benefits
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
Things you need to know
Selection process details
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Please use your statement of suitability to (in no more than 1,000 words) to explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification section of the job advert.
Should a large number of applications be received, an initial sift may be conducted using the lead essential criteria - “Experience of leading on change and implementation, successfully landing iterative changes in complex operational environments with multiple teams and stakeholders.”
Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Selection process
Candidates who are successful at sift will then be invited to an interview.
At interview, you will be assessed against Behaviours.
Expected timeline (subject to change)
Expected sift date – w/c 30th June 2025
Expected interview date/s – w/c 7th July and 14th July 2025
Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via recruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Further Information
A reserve list may be held for a period of 3 months from which further appointments can be made.
Any move to IBCA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
- Name :IBCA Recruitment Team
- Email :ibca.recruitment@cabinetoffice.gov.uk
Recruitment team
- Email :recruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.
We are proud supporters of Women in Data®. Connect, engage and belong to the largest free female data community in the UK – visit: www.womenindata.co.uk to join our community.
Stay connected! Follow us on LinkedIn for updates on career opportunities and more.
APPLY HERE: Lead Change and Implementation Manager