Lead Analyst – New Customer Analytics

Closing Date: Friday 18 October 2024

Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 day per week in our London office.

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

You and Your Team:

As a Lead Analyst, you will be reporting to the Campaign Management and Insight Manager. You’ll be part of the Unsecured Lending team within the Customer Communications Office, responsible for New Customer Acquisition, executing and driving optimal strategies to drive profitable acquisition of new customers.

In your day-to-day role, as a Lead Analyst you will:

• Lead and oversee the development and delivery of analytical work to support the acquisition of new customers within the credit card business.
• Lead the implementation of new business strategies and providing actionable insight including but not limited to affiliate partners, outbound solicitation, pay per click bidding and all marketing activities designed to optimise profitable acquisition.
• Provide support on acquisition strategy development and ownership of insight, analysis, and reporting. Managing queries and enquires from external source, such as affiliate partners that relate to business performance where required.
• Provide insight analysis and logical recommendations resulting in customer and /or business benefits through targeted analysis, forecasting and development of regular MI.
• Adhere to first line controls and ensure compliance with relevant regulatory requirements and industry standards in all analytical activities.
• Proactively identify and act on opportunities to reduce waste, improve efficiency, increase productivity and grow our business.

What will make you stand out?

Essential:

• Highly
• SAS user
• Experience SQL programmer
• Minimum of 5 years’ experience in analytical/programming role
• Attention to detail / accuracy focussed
• Experienced in all standard MS Office applications
• Good influencing and communication skills
• Challenges conventional approaches
• Ability to generate innovative ideas for improvement of existing processes, as well as gauge their viability and value
• Honours Degree (2:1 or better) or equivalent in a quantitative subject such as Mathematics, Statistics, Operations Research or Computer Science

Desirable:

• Knowledge of other relevant programming/analytical tools such as R, Python, Hadoop, Tableau
• Experience in analytics related to customer value management, including marketing and/or credit
• Good knowledge of Finance terminology, Banking P&L, good regulatory knowledge and awareness, including business implications.
• Certification in SAS Base and Advanced Programming

The interview process:

• Up to 30minute telephone call with a member of the Talent Acquisition team
• Up to 1 hour interview with the hiring team with a more technical focus
• Final competency-based interview

Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: 

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

Why work for us?

We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities.

At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.

We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our 'Buy as you Earn' schemes.

We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

We are proud supporters of Women in Data®.  Connect, engage and belong to the largest free female data community in the UK – visit: www.womenindata.co.uk to join our community.