Household Data Lead

Household is one of Admiral’s fastest growing products with bags of opportunity still to realise in Loss Ratio and Customer Experience - it has big plans! Situated within the Household Data Insights team and working closely with Household’s Senior Management, this leadership role will ensure we use data for strategic advantage as well as effective operations and will be integral to the department’s success.

Lead the team of Household Claims Analysts to:

• Understand the strategy and business plan to deliver against key priorities.
• Work in an agile environment handling multiple tasks, set priorities, communicate backlogs, and work to deadlines.
• Attend appropriate steering and working groups and develop a strong knowledge of Household Claims operations.
• Engage with the Claims department to establish accurate, effective and timely reporting – ensuring the most value is obtained from our operational reporting suite in Looker by understanding customer reporting needs and their current utilisation of data outputs.
• Provide proactive, comprehensive, insightful analysis and communication of key data and potential areas of interest to Household leadership.

Personal Responsibilities:

• Identifying resource and training needs among Analysts, demonstrating best practice, and maintaining team morale and well-being.
• Develop talent within your area by setting priorities and targeted objectives.
• Be responsible for ensuring high level department reporting is relevant and accurate.
• Ensure required data from internal systems, suppliers and other external sources is accessible, utilised and well governed.
• Keep up to date with potential projects and assist in the prioritisation by providing appropriate metrics (value, effort, customer impact, etc).
• Work with Claims Leadership and the Change facilitators to ensure integrity of tests/project ROI and measurable outcomes.
• Oversee and/or develop business cases for projects and initiatives.
• Responsible for senior stakeholder data commentary and ensuring the MI team conduct effective investigation of data patterns.
• Be an expert in the data available and how it can be used to answer business problems or identify potential operational areas which could be improved.

Skills/Experience required:

• Strong knowledge of Household claims data and/or processes.
• Analytical and Management experience.
• Proven track record of strategic contribution.
• Effective senior stakeholder management.
• Experience in delivering business cases or leading change with appraisals of the effectiveness of change activity.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.