Digital Performance Analyst

Please note this role requires you to pass Security Check clearance. For further information, please see Selection Process details.

We’re happy to speak about any reasonable adjustments you need.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

DWP Digital creates digital services that almost everyone in the UK relies on at some point in their lives. We’re carrying out a once-in-a-generation transformation, a task of size and scale unmatched elsewhere. Using fresh ideas and cutting-edge technology, we’re revamping the digital experiences of 22 million customers.

If you’re curious about user behaviour and enjoy finding meaning in complexity, join DWP Digital as a Digital Performance Analyst and help us get this right.

Job description

DWP teams need information about how our digital services are being used and whether they meet our users’ needs. Gathering and analysing data helps us make better, more-informed choices.

Your mission will be to turn data into stories that help product teams provide a great user experience. You’ll bring user journey data to life to help others understand the complexity of user behaviour. You’ll have the opportunity to take data through the full analysis lifecycle – from its rawest form to generating insights.

You’ll collaborate with product teams to help guide them towards continuous improvement. To understand the impact of changes, you’ll develop meaningful performance measures to methodically test your hypotheses.

Humans are complex, therefore the problems you’ll be solving will be complex too. Joining a collaborative and multidisciplinary team, you’ll use and develop data services in Azure and Power BI. You’ll even have the chance to use robots and machine learning to predict and solve problems before they occur. There’ll be something new to learn every day!

You’ll have ample opportunity to practise and further develop your performance analysis skills. We use (and can teach you) Power BI, machine learning and Azure Application Insights.

We care about our employees and understand that people are not numbers. We can offer you a working environment that is family friendly, supportive and inclusive in an organisation with real social purpose.

Person specification

When giving details in your employment history you should highlight your experience in line with the following criteria:

Essential criteria 

• Experience of turning complex data into compelling, clear, and actionable stories
• Experience of working with digital teams to agree Key Performance Indicators (KPIs) and measures of success
• Able to integrate quantitative and qualitative data to develop and test hypotheses for improvements
• Curious about user behaviour.

Desirable criteria

• Experience of data analysis, data engineering, coding using query languages, Power BI or Azure Application Insights.

Benefits

• An employer pension contribution of up to 28.97% For further information about out Pensions please click here.
  Annual leave rising up to 30 days, (based on your working pattern)
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours,
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring,
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more,
• A thriving Digital Performance Analyst community – please see our DWP Digital careers blogs for more information: Supporting Digital Performance Analytics and Finding home in the data community

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed

Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.  This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

HASSRA

DWP colleagues will have the opportunity to join HASSRA, a vibrant and successful organisation that provides a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). It also has an important part to play in helping us achieve a healthy work-life balance and wellbeing in the workplace.

Salary Information

Pay for this role is from £40,201 to £43,347.

The maximum salary for the grade is £43,347, however a Digital Allowance of up to £6,949 per annum is available for exceptional candidates, based on our assessment of your skills and experience.  Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing civil servants who secure a new role on lateral transfer should maintain their current salary.

Existing civil servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.