Defence Digital Service Owner

Defence Digital ensures our Armed Forces remain among the most technologically advanced in the world. We do this by putting innovative and effective technology into the hands of over 200,000 users, from the boardroom to the front line.

We lead on cutting-edge data science, automation, and cybersecurity at scale. Our mission goes beyond the battlefield by leading humanitarian efforts and driving digital innovation that impacts lives across the globe.

Defence Digital forms part of Strategic Command which manages the MOD’s joint capabilities for the Army, RAF, and Royal Navy.

Watch to find out more about what we do.

Passionate about using your skills to make a critical difference? Your next career move could be here!

Job description

Are you ready to shape the future of the MOD’s digital services?  These roles present a unique opportunity to leverage your digital expertise and significantly impact the MOD's mission-critical operations.

We are looking for a Service Owner to bridge the gap between technical delivery and business outcomes, ensuring services meet user needs while delivering value for money.  This requires strategic vision combined with practical delivery skills, as you'll be responsible for setting the direction for your service and working across Defence Digital’s boundaries to implement it.

As a Service Owner, you will have the exciting opportunity to:

• Manage the MODNet Official Live Service and Virtual Desktop end-to-end, ensuring the ongoing successful operation of these services.
• Ensure the quality assurance of services, governance, and leadership in decision-making for device, asset, and software management.
• Create and communicate a compelling service vision, and road map, ensuring the right balance of meeting business, and user objectives, and managing technical risk.
• Provide leadership and collaboration for continuous improvement through a service road map that prioritises user experience and empowerment, digital maturity of the workplace, and increased automation.
• Balance the needs of competing stakeholders, ensuring that services are valuable and effective for the organisation.

You can find more detailed information about the Service Owner role in a government department here: Service owner - Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk)

Person specification

We are looking for an ambitious, motivated, and confident leader with a strong customer-centric approach. You will be capable of understanding and anticipating customer needs and issues and articulating them clearly and concisely to drive effective solutions. Passionate about maintaining high standards, you’ll ensure quality is always a priority by guiding teams to adopt and implement best practices.

When submitting your CV, please highlight your career history and experience relevant to this role. Additionally, refer to the “Things You Need to Know” section and provide a personal statement (maximum 1,250 words) demonstrating how you meet the following essential criteria:

• Demonstrated leadership experience within a digital work environment.
• Proven track record of delivering cutting-edge technology-based solutions and services including Cloud Services.
• Demonstrable experience working within a technology team, industry, and with end users to create an end-to-end service road map on an ongoing basis.
• Ability to identify key stakeholders, understand their needs and expectations, and effectively manage these relationships to positively impact service delivery.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Applying User-Centred Insights
• Government, Digital and Data Perspective
• Life Cycle Management

Benefits

• Flexible working options- we understand the importance of adapting work to your life.
• Inclusion and diversity- our culture celebrates uniqueness and encourages collaboration of diverse thought.
• Pension contribution: 28.97%, which secures your future.
• Generous annual leave- starting with 25 days and growing to 30 after just 5 years.
• Minimum of 15 Days Special Leave in a rolling 12-month period to volunteer for military or emergency service reserve commitments.
• Special Paid Leave for volunteering up to 6 days a year.
• Enhanced maternity, paternity and adoption leave.
• Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club and Gyms
• You can read more here- Civil Service Employee Benefits , Civil Service Careers (civil-service-careers.gov.uk)
• The post does not offer relocation expenses.
• External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
• Please Note: Expenses incurred for travel to interviews will not be reimbursed.
• Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
• Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.