Data & Analytics Manager
Overview
Join our dynamic team as a Senior Customer Analyst and be at the forefront of transforming data into impactful insights! In this pivotal role, you'll analyse customer data and craft comprehensive reports and dashboards, empowering key stakeholders with the knowledge to drive business growth and elevate customer experiences. Your expertise will be instrumental in establishing best practices across the team, while fostering a collaborative environment that values continuous learning and development. This is a great opportunity to make a meaningful impact for a major retailer and thrive in a team that values diversity and supports your professional growth!
Key responsibilities
- Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance.
- Translate complex data into an understandable and actionable format through engaging reports and dashboards that communicate key findings and recommendations to stakeholders.
- Manage a portfolio of analytics work, prioritising as required to deliver effectively.
- Collaborate with cross-functional teams to align customer insights with business objectives and to drive customer-centric strategies and decisions.
- Set key customer metrics. Monitor and evaluate the performance of key customer KPIs and proactively report back to the business on any areas of concern or opportunity.
- Oversee and review/QA analytics work produced by team members, to ensure data accuracy and integrity, and quality of communication.
- Develop and maintain customer segmentation models to inform targeted marketing and sales strategies.
- Create strong relationships with key stakeholders in the business, for example our CRM, Commercial and Marketing teams.
- Lead by example, demonstrating best practices in data analysis and insights generation.
- Stay updated with the latest analytical tools and methodologies to enhance the quality of insights.
Required skills & experience
- Experience in customer data/analytics, ideally within the retail industry.
- Strong expertise in data analysis and statistical modelling.
- Significant experience and strength in data visualisation and storytelling – able to communicate complexity in a straightforward and visually engaging manner, creating a compelling narrative.
- Proficiency in analytical tools such as SQL, Python, R.
- Proficiency in data visualisation platforms (e.g. Tableau or Power BI).
- Strong relationship management skills, able to build high quality relationships with a range of internal stakeholders.
- Strong problem-solving skills, able to synthesise data from multiple sources to create and test hypotheses, and to determine root cause.
What’s in it for me?
You do your best when you feel your best, so we’ve chosen benefits that truly matter and support your wellbeing.
Subsidised canteen
We offer a great selection of hot and cold food at our subsidised canteen, as well as a warm, inviting place for you to eat. So whether you prefer a packed lunch or an easy life, we cater to all.
Free parking:
No one wants to spend their mornings circling around the car park. So whether you have a work vehicle or not, there’ll always be a free spot for you and your car.
Parental leave policy:
We offer Enhanced Family Leave for our UK and ROI based colleagues. Our policies and resources are inclusive for all parents and include enhanced pay terms and generous leave policies. We’ve put everything we think you should know on our dedicated intranet page, ready for when you need it. Find out more on our website.
Other benefits:
- Award-Winning Pension Scheme
- 20% Discounts at Screwfix & B&Q, plus discounts at other High-Street Retailers
- Company Bonus up to 20%
- Award-Winning Apprenticeship Schemes
- MyGym discounts
- Cycle-to-Work Scheme
- Enhanced Family leave
- Retail Trust counselling services
- Life cover
Sustainability at Screwfix
We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.
We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.
We believe in equity for all. Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.
We are proud supporters of Women in Data®. Connect, engage and belong to the largest free female data community in the UK – visit: www.womenindata.co.uk to join our community.