Data Analyst – Nectar Partner Analytics – 12 Month FTC

What is it about?

Who we are: Nectar360 is a fully integrated loyalty, insights and media services agency, operating the UKs largest loyalty programme, helping some of the UKs biggest brands to build impactful relationships with their customers.

The role is based within our Nectar Partnerships Analytics team, responsible for delivering market-leading customer insight to our partners on the Nectar Loyalty Programme. We're looking for a passionate customer insight analyst, who is ready to deliver impact in a fast-paced & varied role, giving exposure to the breadth of analytical capabilities across our loyalty coalition business & its range of loyalty partners across multiple industries.

What will you be doing: 

• Working together with internal teams and key client stakeholders, you’ll be developing & implementing an analysis plan that supports our partners key objectives & demonstrates how our data can add value. At any one point in time, it is expected to have several different analytical pieces of work underway and you will take an active role in helping prioritise and manage expectations.
• You’ll take full responsibility for complex analytical projects, and support junior members of the team with their deliverables.
• You’ll take charge of day-to-day analysis and planning, whilst ensuring projects are seen through to completion according to your project plan. You must be able to look beyond the data to find relevant and actionable insights that are useful and interesting to clients.
• You’ll take a proactive role in delivering increasing analytical value to Nectar, such as improving process efficiencies and experimenting with new methods and data to enhance analytics.
• You’ll develop strong relationships with a range of stakeholders. Your network of contacts will prove key to maximising how you add value through insight.
• You’ll be responsible for making your insight actionable; explaining complex analytics to non-technical audiences and making clear recommendations on how stakeholders should be using the insight you’re providing.

What we would like you to have:

• To be an high level experienced user of SQL and ideally Python.
• Previous experience of BI tools (e.g. Tableau or Business Objects) and AWS/Snowflake would be advantageous
• Strong experience in working in the field of data analysis and customer insight is essential
• Proficient user of advanced Excel calculations
• Prior experience of building propensity models and/ or customer segmentations advantageous
• Strong interpersonal and team working skills
• Great communication skills, with the ability to translate data into effective and influential insight

Key Expectations in Role:

• Expert level ability on established team processes, tools & data. Defining best practices across the team & championing of compliance
• Ability to fully define analytical approach to address specific question/hypothesis
• Leadership of cross team initiatives (eg. training, knowledge shares etc)
• Generating/implementing training material on specified content. Championing areas of specific individual expertise across wider teams
• Buddying/mentoring of new starters to the analytics team
• Independently owning end to end projects including challenging briefs and delivering directly to clients (usually alongside colleagues from other teams)
• Feeding into resource planning within immediate remit area
• Confident presentation style and ability to justify analytical approach

Strong Performance In-Role Includes:

• Identifying potential areas of work for improvement/optimisation & taking a lead role in implementing any recommendations
• Proactively researching new analytical approaches & techniques that would add value to our deliveries
• Taking proactive ownership of stakeholder meetings & project debriefs
• Investigating analytical areas of interest or data opportunities that we may not be taking full advantage of as a team
• Independently propose relevant solutions for ambiguous analytical requests
• Actively supporting our recruitment efforts through screening & leading initial stage interviews.

Desired Behaviours in Role:

• Previous experience of using digital media data would be advantageous
• Working closely and independently with other departments on specific projects. Maintaining existing analytical relationships with clients & colleagues
• Constant consideration of the example being set to junior team members. Championing of QC principles across immediate team
• Adherence to best-practice on expectation setting and stakeholder comms
• Working independently to troubleshoot analytical issues from junior colleagues
• Drive to remove ambiguity through relevant planning & timeline setting
• Great attitude & aptitude for tackling ‘fire-fighting’ scenarios on business critical analytical issues
• Proactive upskilling of junior colleagues on areas of relevance
• Pre-empting and highlighting of issues across analytical team. Escalation of issues affecting data quality or infrastructure
• Identifying repeated processes/work which could be optimised for efficiency. Implementing recommended changes.
• Considering the scope of the wider N360 analytics team within all work (eg. potential learnings or scalability of work)

How we work

We work flexibly at Sainsburys. This is a full-time role (37 hours/week), but for the right candidate, we are happy to flex the time commitment. We can also offer a full flexibility around when you work, allowing you to fit your working hours around your life.

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