Data Analyst – LBG Returners

Agile Working Options

Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion

Job Description Summary

The following vacancy has been created for our Lloyds Banking Group Returners. You’d only be eligible to apply for this role if you’ve taken a career break for at least 18 months so please don’t apply if this doesn’t apply to you.

To learn more, visit our website https://www.lloydsbankinggroup.com/careers/culture-and-inclusion/agile-working/returners-programme.html

Right now we’re looking for an skilled Data Analyst to join the Customer Assurance and Analytics team, who are a centre of excellence for providing assurance that our processes always meet the needs of our customers. This specific role will be focussed on building data-led monitoring solutions, using data engineering and coding skills, that help us to do this work brilliantly, working in partnership with all our product and process teams.

Job Description

A bit about our team

Our Consumer Banking businesses  are all about helping people achieve their financial ambitions, supporting the Group’s purpose to Help Britain Prosper.

Whether it’s saving, spending or borrowing, we want to help our personal and business customers navigate their personal journey.

The Customer Assurance and Analytics team is a key part of our Consumer Relationships business, and we’re currently growing our data capabilities to help protect customers and the bank from risk or harm.  Our data analysts build data-led monitoring to provide assurance that processes are working as expected for customers. We're passionate about innovation and our goal is to achieve the right balance of human and machine intelligence in risk management, as we build and develop innovative tech and data-led solutions for risk management, monitoring and assurance.

So what does this role actually do?

• You’ll develop sophisticated data-driven assurance to reflect current banking processes
• Lots of interaction with the teams that own these processes to ensure we build tests to meet their requirements and speak regularly about what you’ve found and what that means for customers
• Investigating when things that don’t look right, using data queries, conversations with key parties and understanding to root cause
• You’ll continuously identify and progress improvements through data and automation
• Providing technical support for ad-hoc pieces of analysis for the management team
• And you’ll be supported to grow personal capabilities through formal and informal training opportunities

What we’d love you to have experience wise

We're keen to see diverse and varied applications, however as this is a technical role we'll need to see evidence of these skills and capabilities to consider you for interview;

• A high proficiency in Microsoft Office and experience working with large datasets in a similar analytical or data manipulation role
• Experience of design and production of management information reports
• Good understanding of how data and insight is used in decision making
• Can work independently to collate and analyse data using determined tools, methods and formats
• Previous risk management experience and knowledge of banking products and regulation is desirable but not essential.
• While we’ll support you to build your expertise, you should have experience of using key technologies such as SQL/Teradata/SAS, and data warehouses, being comfortable using these tools for data wrangling.

What we’d be keen to see in your work style

Firstly, you have a curious mind. You enjoy exploring data and are inquisitive in nature. You use your analytical thinking and problem solving to get to the source of the issue.

You’re big on collaborating and are quick to establish and build communities of meaningful relationships across our division and beyond.

You love to learn. You’ll continuously look at ways to develop your skills and enjoy finding new ways of doing things to keep moving forwards.

And you'll also have a gift for clear communication to explain findings, getting the balance right between providing detail and keeping it simple. This may be in written reports or as a verbal presentation.

Why Return to a career with LBG?

Unlike with some other Returner Programmes, this is the offer of a permanent role in a supportive working environment from day one. Since the launch of our award winning programme we’ve hired more than 140 professionals back into leadership roles.

We welcome our Returners into teams committed to help you reimagine your career and rebuild your workplace expertise. To support you with it, we’ll also provide a 12-week programme crafted to help you restore your skills, regain your confidence and learn more about the way we work as an organisation.

Together we’ll make it possible.

About working at LBG

We’ve embraced hybrid working and flex between working from home and the Chester, Leeds and Glasgow hubs. And while we can’t accommodate every flexible working request, we’re happy to have a conversation about what hours might work for you.

We also have the scale to provide you with ongoing opportunities to develop and achieve a rewarding and fulfilling career.

Every successful Returner will join with a permanent contract and access to wide ranging benefits scheme including:

• A competitive salary
• Discretionary performance share award
• Generous pension contribution of up to 15%
• 30 days holiday plus the bank holidays on top
• A flexible cash pot (4% salary) you can spend on lifestyle benefits
• Private health cover
• Various share schemes, including free shares

We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process.

So if you qualify and you're ready to dust off those hard-won skills then get in touch and apply today! Let’s see where our Lloyds Banking Group Returners can take you...

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.