Customer Data Analyst

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Please do not make referrals against this advert as it is an internal posting. If you would like more information about our referrals process and policy, please see here Legal & General Referral Scheme Policy

Job Description

Are you passionate about leveraging data science techniques to drive impactful customer insights? We are seeking a dynamic Customer Data Analyst to join our forward-thinking L&G Retail team, responsible for delivering strategic insights and advanced analytics to key stakeholders across the business.

You will work closely with the Data Analytics Manager to contribute to significant projects for customer strategy in collaboration with various business units. You will also manage data analysis projects, advising on and implementing data solutions to enhance our decision-making processes, including engaging in data conversations with internal stakeholders.

If you are excited about contributing to highly visible insights projects and leading the way in data analysis and predictive modelling within our organization, we would love to hear from you!

What you'll be doing:

• Developing appropriate data, customer, and prospect knowledge to produce robust, actionable customer analysis that drives incremental uplifts in NBVA and informs decision-making
• Utilizing customer data, segmentation, data visualization tools, and other techniques to understand and drive value from our customer base
• Leading analysis projects to support business initiatives across sales and marketing, utilizing the analysis toolkit including new techniques, tools, and capability
• Delivering end-to-end customer insight including capturing requests from internal customers, planning analysis, data manipulation and analysis, generating insights, and delivering back to stakeholders
• Working across the wider team and with the Data Scientist (Manager) to embed and link insights from different projects to drive NBVA growth and inform decision-making
• Ensuring that all data is stored in a compliant manner with L&G’s data storage policy and that any data transferred is secure in accordance with L&G’s policy, GDPR, and the data protection act, in line with TCF principles

Qualifications

Who we're looking for:

• Practical application in designing and implementing complex data structures, strong logic, and analytical skills, including data analysis and problem-solving
• Expert knowledge and practical application of advanced data analytics, visualization, and reporting using various tools
• Experience in SQL coding to manipulate data on GMD and other warehouses
• Experience with Alteryx, Python, or alternative analysis tools for analysis
• Ability to question and challenge in a positive manner
• High standard of written and verbal communication
• Ability to build relationships and communicate in a clear and fluent way to the appropriate audience
• Confidence in playing a central role in business discussions and ensuring analytical outputs are business relevant

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service
• There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.