Customer Analyst

Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best.

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day

Job Description

Legal and General’s Group Data Analytics Database Marketing team are currently hiring for a new analyst due to growth of the team to assist in the delivery of key analytics and insight to support customer communication strategy.

The role will see you leveraging tools such as SQL to ensure data is structured and stored correctly, up-to-date, and is of the highest quality to in turn help deliver meaningful insights through analysis to guide the wider marketing team on their customer communications.

What you'll be doing:

• Understanding the data systems and structures within the business and contributing towards improvements to these systems where possible while linking understanding of source data to value adding analytics and reporting
• Ensuring all outputs are visualised to a high standard through use of best practice and advocating for data visualisation best practice, sharing knowledge and guidance with others
• Continuously developing processes so that deliverables are created in the most efficient way to improve performance, through the use of automation and appropriate tooling choices
• Delivering ad hoc analytics and visualisations for internal customers; understanding the business need and delivering the outcome in a flexible and insightful manner using code to manipulate data (e.g. SQL) and visualisation tools to display outputs  clearly (e.g. Tableau/PowerBI)
• Developing and maintaining productive relationships with all stakeholders; providing advice and guidance on data, analytics and visualisation to improve their knowledge and understanding
• Delivering of regular reports to the business; always aiming for automation and standardisation to support business requirements in a timely manner
• Engaging stakeholders and undertake and appropriate testing prior to the implementation of any system or business changes to ensure the impact on internal stakeholders and customers is understood

Qualifications

Who we're looking for:

• Experience in dealing with high volumes of data with excellent attention to detail and reconciliation
• Experience of creating dashboards/data visualisations with dashboarding software such as Tableau or PowerBI
• Experience in performing data manipulation and transformation to create and maintain datasets and creation of structured datasets that facilitate efficient dashboard creation
• Producing and automating regular reporting to a wide range of stakeholders using analytical tools
• Gathering requirements from stakeholders across internal teams, managing expectations and guiding on approach
• Working with a variety of datasets across different domains systems
• Experience with coding languages for data manipulation, such as SQL
• Experience with Alteryx beneficial but not essential

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.