BA – Digital
Who are we
At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
Knight Frank is looking to hire a Digital BA to support the agile development of our global property search product by assisting the Product Manager in aligning strategies with the product backlog.
Role:
The Digital BA will play a vital role in ensuring our global websites consistently meet business goals and exceed customer expectations. You will be passionate about digital product, confident working with both technical and non-technical teams, and deeply committed to delivering value through customer centred, effective and data-informed digital experiences. You will bring a proactive, collaborative approach and a strong understanding of product management best practice to deliver a premium, client-first experience.
Responsibilities:
- Help to define product specifications, feature roadmap and break down features into detailed user stories, run refinement sessions and work closely with software engineers and testers to ensure the right functionality is delivered.
- Test the new product features for quality assurance purposes.
- Support new product and feature releases including launch campaigns.
- Work with the UX team to support industry and customer research, gather insights and understand market trends.
- Analyse data including web analytics and customer feedback to identify potential pain points and suggest improvements.
- Develop in depth knowledge of the internal systems and products that integrate with the search product and collaborate with those teams when delivering cross platform changes.
- Conduct workshop and interviews with the stakeholders to understand and clarify requirements and follow up with updates where necessary.
- Work closely with the Product Manager to support their efforts and contribute to product development.
- Help prioritize the product backlog based on customer needs, business value and technology constraints.
- Investigate product issues reported by internal users and partners and establish the root cause and potential solutions and create bugs and enhancement where necessary.
Key Experience Required:
- Collaborating across cross functional agile digital teams; UX/UI, content, software teams to deliver high-quality features
- Using data to inform decisions — with a strong understanding of digital tools such as Google Analytics and Google Search Console
- Championing SEO, accessibility, and brand consistency in all aspects of product delivery
- Identifying opportunities for digital improvement, optimization, and user-journey enhancement
- Managing multiple workstreams simultaneously, including content updates, stakeholder requests, and platform support
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
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