Associate CRM Engineer

Moneysupermarket Group’s mission is to help households save money, we supply products from over 800 financial providers to more than 24 million unique monthly visitors, helping UK households save approx. £2bn each year, something we’re incredibly proud of.

Why Join the CRM Solutions Team?

Moneysupermarket Group is now at a pivotal and exciting juncture in its purpose to help save customers money. The business has invested in new marketing technology and the migration to a new WoW has already begun with the aim of creating a leading platform set-up for our customers and providers, whilst ensuring a highly targeted and personalised customer experience at all times.

We are on a journey, moving from an approach that was based on batch data and required bespoke implementations for every new solution, towards a more realtime and more heavily events based data model with a focus on repeatable and scalable solution template creation. Therefore, we need individuals who embrace a culture of innovation in how we use data for marketing.

In addition, the team has a key role to play in delivering the new strategic initiatives that will both accelerate our core business, as well as helping to launch and develop innovative new customer or provider focused propositions.

Why our role?

Working across both the Money Supermarket and MoneySavingExpert brands, your first 12 months will be spent building your CRM and Data Engineering skills. You will have a personalised development plan, with clear targets and goals, along with support from the multi-skilled CRM Solutions Team.

What will your daily life look like?

• Design, deliver and document repeatable, flexible and efficient campaign solutions within the Braze platform.
• Lead on monitoring the deliverability of CRM communications across MSMG.
• Own the reporting process, ensuring the business is frequently updated on performance and issues.
• Provide insight and troubleshoot, ensuring incidents are identified early, actioned and resolved in a timely fashion.
• Work closely with the commercial managers, product owners and other stakeholders, building relationships throughout the business.
• Support downstream teams in providing necessary reporting and analytics.
• Create and interpret automated reporting within Braze and Google Cloud Platform.

What do we need from you?

• Experience using one of the major CRM solutions (ideally Braze)
• SQL knowledge used to build reports and support with data processes
• Understanding of CRM metrics and KPIs.
• Strong email deliverability and monitoring knowledge.
• Knowledge of email and messaging best practice.
• Good understanding of data flows and data infrastructure, including the ability to work with data arrays.

We're an inclusive, anti-racist and equal opportunity employer that values diversity. This means we respect and embrace differences in gender identity, race, ethnic origin, sexual expression and orientation, religion and faith, age, marital status, disability, neurodiversity, social background, education and way of thinking. We’re a place where you can be you.

Our customers and users come from different backgrounds, as do our colleagues. We welcome applications from everyone, and particularly encourage women and Black, Asian and minority ethnic candidates to apply as we’re actively building representation that’s more closely reflective of the communities we serve. Our appointments are made on merit, following a robust and objective assessment process, and the candidate with the highest score is offered the role. If you’re passionate about our purpose of helping households save money and excited about what you could accomplish here, we’d love to hear from you.

We understand that job adverts only say so much and you’re likely to have a lot of questions. If you’d like to know anything before applying such as more on the location, salary, our parental leave policy etc, please just let us know and we’ll be happy to help. You can contact the recruiter for this role, Francesca at francesca.crossley@moneysupermarket.com

We are proud supporters of Women in Data®.  Connect, engage and belong to the largest free female data community in the UK – visit: www.womenindata.co.uk to join our community.