Application Support Engineer

Location: Chatham/Petersfield

We are happy for you to be based in Bradford, Chatham or Petersfield but please note that occasional travel will be required to our other offices

Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to ‘give back’

Closing Date: Friday 10 May 2024

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

You and Your Team:

As an Application Support Engineer you will be reporting to the Principal Application Support Engineer. You’ll be part of the IT infrastructure team to provide support for certain specified Vanquis Banking Group applications, respond to Service Requests and incident reports in relation to certain specified applications, participate in upgrades and changes to certain specified applications as well as serve as a point of escalation for Application Support Analysts.

In your day-to-day role, as a Support Application Engineer you will:

• Employs a deep level of problem solving ability and specialist knowledge to support Vanquis Banking Group’s suite of information systems, including incidents, changes, and service requests
• Helps define and refine procedures and best practices to make the right changes happen
• Works closely with the various internal engineering and support teams required to deliver our information systems
• Works closely with external providers and partners as required to deliver certain specified applications
• Develops and maintains detailed knowledge in the requirements, design, configuration and testing of our information systems
• Contributes to and maintains appropriate documentation to facilitate the support of our information systems
• Manages and escalates competing priorities within their workload to ensure tasks are completed to communicated timescales and any applicable service level agreement criteria
• Web application knowledge such as ASP .Net, Microsoft Windows Server, Internet Information Services, Microsoft SQL
• System configuration knowledge
• Ability to access and learn technical skills via approved channels such as Pluralsite, Trailhead

What will make you stand out?

The technical requirements of individuals in this role may vary based on the makeup of the team and the evolving technical landscape of the business, but the below are some common standards:

• Windows Server and Internet Information Services knowledge
• Microsoft SQL query writing
• ASP .Net familiar
• Domain knowledge of VBG Operations Applications, Cards and Vehicle Finance platforms
• ITIL Foundation level certificate
• Experience of working within an ITIL environment

Desirable

• Certification in Microsoft Office or other relevant business applications

Soft Skills

• Self-management – time management and prioritisation of tickets, escalation
• Personal development – the ability to manage their development through our Annual Performance Review process
• Communication skills – employing the right choices of language for the right audience
• Presentation skills
• Stakeholder engagement / management skills

The interview process:

• Up to 30minute telephone call with a member of the Talent Acquisition team
• Up to 1 hour with the hiring team
• Final interview with for up to 1 hour with the senior managers/ hiring team

Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

Why work for us?

Back in 1880, our founder, JK Waddilove started to provide factory workers in Bradford, with essentials, when others wouldn’t, like coal and clothing.
Times have changed since then, society has moved on, and our market and customer needs have evolved. What has not changed though, is our long-established desire to help put people on a path to a better everyday life.
Today we have stayed true to our purpose, just as we’ve always done, in our communities, for our customers, in an evolving and changing world.
It’s why we are here, it’s how we will stay, and as Vanquis Banking Group, we can look to the future, and look back at our past with pride.

A Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.

We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our ‘Save as you Earn’ and 'Buy as you Earn' schemes.

We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, its our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at Talent.Acqusition@vanquisbankinggroup.com