wid meet ups
6th June – Vanquis Bank

6th June – Vanquis Bank

Who should attend? All levels of data practitioner

Women in Data UK and Vanquis Bank are excited to bring you an evening of talks, networking and an interactive session – all with great views of London from the 28th Floor of the ‘Walkie Talkie’.

Esther Hollingsbee, Head of Digital – Welcome from your host

Data and the Vanquis customer – Group of Vanquis analysts including:
Katy Everett, Senior Robotics and AI Manager
Stephanie Lewis, Credit Risk Policy Manager
Evan Williams, Portfolio and Business Development Director

Amy Chapman, People Development Partner -Expand your Personal Learning Network

Julia Warrack, CIO -From GCHQ to Vanquis CIO

Location and times
When: 18.00 – 21.00 Thursday, 6 June 2019
Where: 20 Fenchurch Street, London, EC3M 3BY

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Name: Esther Hollingsbee, Head of Digital

Esther is looking forward to hosting the Women in Data event at Vanquis.


Esther is Head of Digital at Vanquis, leading a mixed team of Product Owners, Designers, Analysts and Researchers. She is passionate about delivering awesome customer experiences through Digital Products using analytics and customer insight to inform the decisions that really count. Esther is an advocate for diversity and driving change at Vanquis to help build a more balanced business where everyone can shine. She is looking forward to starting a family this year, with her first child on the way in October.

Name: Amy Chapman, People Development Partner

Title: Expand your Personal Learning Network


I currently work within the People Development Team at Vanquis Bank, and my passion is helping leaders to develop the capabilities they need now and in the future.

My professional journey involved a complete career change in 2013, prior to which I worked within elite sport for almost 10 years. Having worked in truly high performing teams and cultures, and being a manager of people and a significant budget of £18million a year, I understand the pressures of leaders and managers. Whilst I enjoyed my work and wanted to do the best I could for my team and British athletes, something felt off. I was surrounded by such passionate people who didn’t see their jobs as ‘work’, it was their way of life. I wanted to feel that….

With the help of an Executive Coach, after the 2012 Olympics, I started to focus on me. I uncovered what my values were, identified my strengths and began mapping out what I wanted from my career. I explored the science behind people at work and how to become the best version of me. I loved coaching and wanted to do more of that to help others to be their best.

I felt confident enough in August 2013 to leap out of the sporting industry and began my accelerated ‘retraining’ as a Learning and Performance Professional. I studied alongside a full-time job and began absorbing as much knowledge as I could from a global network of experts.

I finally found my passion at aged 30! Which is…. to enable others to be their best.


We all regularly interact with our preferred people, digital devices, information sources and services, both online and in-person, in the ways, times and places of your choosing. This is our Personal Learning Network.

Amy will facilitate digital and in-person ways to expand your network right now, to broaden your learning experiences and shape your career.

Name: Katy Everett, Senior Robotics and AI Manager

Title: Data and the Vanquis customer


Katy is Senior Robotics and AI Manager at Vanquis, leading a team focusing on automating processes which allows our customers to have a more consistent and self-serviced journey. With a background in analytics and coding, Katy has worked at Vanquis for 8 years. For the most part she was leading the Customer Dynamics team, who cover the selection and running of the business dialler files, sending all comms for customers and creating/implementing smart algorithms, such as the best time to dial a customer. Katy has recently moved into the automation sector to start the bank’s first AI/ChatBot build.


Every customer is different – so why treat them the same? In this session we will run through how we make the most of the data we have about our customers, from when they first call us to any arrears activity if they miss a payment.

Name: Stephanie Lewis – Credit Risk Policy Manager

Title: Data and the Vanquis customer

Joining Vanquis as a Marketing Analyst 4 years ago, Steph earnt her stripes running data driven new customer recruitment campaigns across multiple channels. Always keen to learn something new she enjoyed being among the pilot cohort of analysts seconding to work across Provident group. Now, six years into her consumer credit analytics career, Steph is focussing on building the Credit Policy team at Vanquis; aiming to keep ahead of the inherent and emerging risks faced by both the business and our customers.
At home Steph is undertaking an exciting new adventure as a foster parent which has been made possible with flexible working allowing her to reduce her hours and regularly work from home. She’s a self-confessed crazy cat lady with two cats and holds the Secretary position at her local branch of Cats Protection.


Every customer is different – so why treat them the same? In this session we will run through how we make the most of the data we have about our customers, from when they first call us to any arrears activity if they miss a payment.

Name: Julia Warrack, CIO

Title: From GCHQ to Vanquis CIO


A highly experienced business leader and entrepreneur – Julia has held CIO / Digital Innovation and Technology Director roles with major brands such as Whitbread, Diageo and JP Morgan (where she was also D&I Lead for three years). Having built her career through a time of unprecedented change in how technology impacts our lives (both corporate and as consumers); variety is the hallmark of Julia’s career. Indeed her roles in the private sector, came after Julia began her career with 12 years at GCHQ – the UK Government’s intelligence, cyber and security agency.


Julia will be sharing insight into her career development and the career decisions she has made; offering her perspective on the current opportunities and considerations for those building their careers in Data today. In addition to her responsibility running a department of 200+ people at Vanquis, Julia continues as a Non-Exec Director two hotels in Perthshire, a business she founded in 2010.