Customers Reporting & Strategy Analyst

Northampton, United Kingdom
Job Type
Hybrid Working Opportunity


Joining a newly established team as a Customers Reporting & Strategy Analyst at Drax, you’ll analyse trends in complaint, debt and sales numbers and related key areas, reporting data to management which will be used in commercial decision making.

About the role

You’ll need to confirm and capture stakeholder requirements accurately, transforming data into useful and actionable information to be used in the long term. You’ll be involved in producing, analysing and forming conclusions from data sets, and suggesting recommendations to improve how we work. This will include finding root cause issues and testing ways to best solve them.

The role will involve challenging your colleagues on current processes to ensure that we’re providing high quality service to our customers. It’s an opportunity to work with a wide range of stakeholders across the business from subject matter experts to our senior leadership team.

It’s a hybrid working opportunity, giving you the chance to work from home 2-3 days per week.

About you

A proactive attitude, numerical and analytical mindset, and strong attention to detail are key attributes needed for this role. You’ll be well equipped to work with complex data sets using Excel, SQL and/or Power BI, whether this is through previous commercial or academic experience. And you’ll feel confident putting forward your own observations, conclusions and recommendations when delivering your findings.

Strong communication skills are essential due to the stakeholder-facing nature of this role. You’ll have the ability to translate complex ideas in a way that everyone can understand.

Why work for Drax?

Drax is playing a vital role in helping change the way energy is generated, supplied and used. To learn more about how we’re enabling a zero carbon, lower cost energy future, click here.

We offer a discretionary on target annual company performance-based bonus, plus benefits including 25 days annual leave (plus bank holidays), private medical insurance, income protection, life assurance and pension starting at 3% employee contribution/ 6% employer contribution.

Application process

To arrange a chat or get a copy of the job description, please email

If you’re ready to submit an application, click the ‘Apply now’ button.

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